Delivery & Shipping

RETURNS & REFUNDS

You can request to return or exchange one or more items within 15 days of the delivery date.

RETURN POLICY

You can return any item purchased on Sookyoungsong.com within 15 days of the delivery date. Here’s how:

• • Contact us at info@sookyoungsong.com
  • Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • Pack the items in the order box (or any rigid carton box) and post the item(s) you wish to return to the following address.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

EXCHANGES

If you wish to change the size and/or colour of an item that you purchased, you can do so at no additional cost within 15 days of delivery date.
Contact us and we will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or colour of an item one time only, but you can always return it by following the instructions in our Return Policy.

REFUNDS

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
Stripe: You will see the refund in your Stripe account within 24 hours of the Return Confirmation email.